Networks can reconnect. Media streams can recover. But when an application’s session disappears, the conversation or transaction may disappear with it.
PathSteer is designed to preserve session continuity independently of the underlying connection carrying it.
The connection may fail. The session can survive.
Ronicity’s initial commercial focus is contact-center interaction continuity. PathSteer is the technology underneath it, with broader applications in development; not every PathSteer capability is commercially available.
A remote agent is on a live call with the customer.
Illustration: a customer on a call, Ronicity, and the agent, AI or platform on the other side. Choose a scenario and step through Active, Failure, Preserved and Recovered. In every scenario the customer stays on the line and is not called back.
The same technology is intended for other live, stateful workloads. Each has different continuity requirements.
Contact-center voice is the initial focus. Standalone PathSteer products beyond the contact center are part of Ronicity’s broader product roadmap, not the initial contact-center offering.
PathSteer doesn’t replace SIP, WebRTC or your contact-center platform; it works alongside them.
Ronicity’s core technology has undergone controlled testing across agent disconnects, connection changes and complete loss of connectivity.
Moving an active customer interaction to another agent.
Keeping active calls up when an agent’s connection changes.
Recovering session continuity after connectivity is restored.
Keeping the conversation’s context so it can continue rather than start over.
Testing results reflect controlled environments and do not represent production-wide service guarantees.
Agent disconnect and transfer, connection switching, recovery after connectivity loss, context retention.
Productization, platform integrations and preparation for initial customer pilots.
AI-to-AI or AI-to-human handoff, and recovery around platform or cloud failures.
Standalone PathSteer products beyond the contact center; other stateful workloads.
We're engaging select contact-center operators, technology partners and prospective pilot customers.
Start a Conversation