Live interaction continuityContinuity for live customer interactions

The call stays.The path changes.

When an agent disconnects, Ronicity keeps the customer interaction alive and its context intact.When an agent disconnects, Ronicity keeps the interaction alive and its context intact.

Request a Demo How It Works
Illustrative. Recovery options depend on deployment and integrations.

Illustration in three steps. Connected: a customer is on a live call with a remote agent through Ronicity. Preserved: the agent drops; the customer stays on the line and the context is kept. Recovered: the original agent comes back, or another human or AI agent continues the same conversation. The customer is not called back.

Continuity, not callback

The agent can disconnect. The customer shouldn’t have to.

Agents work over home Wi-Fi and networks IT doesn’t control. A callback starts a new call; Ronicity keeps the existing one.

Traditional callback

The conversation ends.

  • A new call is initiated.
  • The next agent may start without context.
Ronicity

The existing interaction stays connected.

  • The customer stays on the line when the agent drops.
  • Another human or AI participant continues with retained context.
How It Works

Detect. Preserve. Recover.

Works with the contact-center platform you already use.

Detect

Spot the disruption.

Notices when an agent or a connection fails.

Preserve

Keep the customer on the line.

Keeps the customer on the line and the context intact, where supported, while the agent is away.

Recover

Continue the conversation.

Reconnects the agent, or brings another human or AI agent into the same interaction, with its context.

Powered by PathSteer™

Connections are temporary. Sessions shouldn’t be.

PathSteer is designed to preserve session continuity independently of the underlying connection carrying it.

See how PathSteer works

Who It's For

Built for distributed contact centers.

Remote agents

Home Wi-Fi and consumer broadband.

Hybrid contact centers

Teams across offices and homes.

Business process outsourcers

Large, distributed workforces.

AI-assisted contact centers

Handoffs between AI and human agents.

Platform Compatibility

Keep the platform you already trust.

Designed to work alongside your existing contact center. No new routing, no replaced workflows.

Cloud and on-premises contact centers Human and AI-assisted interactions Remote, hybrid and office-based agents

Platform integrations are in development for our initial commercial rollout.

The Team

Built by engineers who lived these failures.

Founded by engineers from contact-center infrastructure, real-time communications and carrier-grade networking, with an experienced technology operator.

Contact-center expertise

Platforms, signaling, media and customer workflows.

Network architecture

Routing, high availability and resilient communications.

Commercial execution

Taking technical products to market.

Get In Touch

Don’t let a single failure end the conversation.

We're engaging select contact-center operators, technology partners and prospective pilot customers.

Start a Conversation